Questions.
The ones the rest of the site doesn't answer.
Getting started
- The verification text hasn't arrived.
- You can resend the code after 60 seconds, or correct the number on the verification screen. For a Channel Islands or Isle of Man number, email us and we'll verify your account by hand.
- Can I change my venue type later?
- Yes, by email. Your venue type sets up your starting roles, cover and shift templates, so we change it for you.
The rota
- Will generating a rota overwrite my changes?
- Yes. Generate Rota builds the week fresh. To keep your changes and sort out only what's wrong, use Fix Issues instead.
- Why did two runs give me different rotas?
- Each run tries different arrangements, so two equally good weeks can come out differently. Keep the one you prefer and adjust it.
- Can I add a split shift?
- Yes. The generator builds each person's day in one block, and a split shift you add yourself is kept exactly as you set it.
- What do staff see while I'm working on the rota?
- The last week you published. Your changes reach them when you publish again.
Your staff
- Someone has forgotten their code.
- Look it up on their record and read it back, or give them a new one. A new code signs them out on every device.
- Can staff see pay rates?
- No. Pay rates, other people's hours and the draft rota stay with you.
Your data
- Where is my data kept?
- In the UK. The app and its database both run in London, and every company that handles any of it is listed in our Privacy Policy.
- Do you use tracking cookies?
- No. There are no tracking or advertising cookies, so there's no cookie banner. The cookies we set keep you signed in.
- How do I get a copy of my data?
- Email us from your account's sign-in address and we'll send you an export.
- What happens to my data if I leave?
- It's deleted 90 days after your subscription ends or your trial lapses. We email you about two weeks before.
Something else?
support@quickrota.co.uk